SUPPORT// YI 4K Action Camera
  

Common Issues
Connecting the Camera
Camera Operation
Video/Photo
Battery
Powering On/Off
Micro SD Card/USB Connection
Related Accessories
Other Issues

My phone is connected to the app. Why does the video freeze when I try to watch it?
a. Please check if there are many other Wi-fi hotspots near your camera which may cause connection interference. Try to move to other location and reconnect.
b. If the phone's decoding efficiency is poor, this may cause lag while playbacking videos.
c. We recommend you to download videos before you watch them.
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Common Issues
Connecting the Camera
Camera Operation
Video/Photo
Battery
Powering On/Off
Micro SD Card/USB Connection
Related Accessories
Other Issues

My phone is connected to the app. Why does the video freeze when I try to watch it?
a. Please check if there are many other Wi-fi hotspots near your camera which may cause connection interference. Try to move to other location and reconnect.
b. If the phone's decoding efficiency is poor, this may cause lag while playbacking videos.
c. We recommend you to download videos before you watch them.

 
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